價格：免費
更新日期：2020-06-10
檔案大小：42 MB
目前版本：2.2.30
版本需求：系統需求：iOS 10.0 或以後版本。相容裝置：iPhone、iPad、iPod touch。
支援語言：英語
The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets
© SolarWinds Worldwide, LLC. All rights reserved.
支援平台：iPhone, iPad