速報APP / 生產應用 / SolarWinds Service Desk

SolarWinds Service Desk

價格:免費

更新日期:2020-06-10

檔案大小:42 MB

目前版本:2.2.30

版本需求:系統需求:iOS 10.0 或以後版本。相容裝置:iPhone、iPad、iPod touch。

支援語言:英語

SolarWinds Service Desk(圖1)-速報App

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:

SolarWinds Service Desk(圖2)-速報App

- Receive real-time notifications

- Track open and incoming tickets

SolarWinds Service Desk(圖3)-速報App

- Assign or reassign active incidents

- Update and resolve issues

SolarWinds Service Desk(圖4)-速報App

- Reference historical data for troubleshooting

For Employees:

SolarWinds Service Desk(圖5)-速報App

- Submit a ticket (such as a broken device)

- Request services (such as access to an application)

SolarWinds Service Desk(圖6)-速報App

- Access self-service articles

- Check request status

SolarWinds Service Desk(圖7)-速報App

- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

支援平台:iPhone, iPad